How to Implement Total Quality Management TQM? 6 Cs of TQM

How to Implement Total Quality Management TQM?

The most important purpose for the implementation of a Total Quality Management TQM process is to get the assigned task completed at the right time and with quality improvement.

The Six Cs for successful implementation of a Total Quality Management (TQM) process are depicted as follows:

The Six Cs required for proper implementation of a TQM are given below.

1. There must be a quality improvement commitment from all employees of the organization.
2. Organization must follow a modern quality improvement culture on a constant basis.
3. Continuous improvement must take place in all policies, procedures, and activities laid down by management for the organization.
4. Cooperation and experience of employees must be utilized to improve strategies and enhance performance.
5. Focus on customers' requirements and satisfaction of their expectations are very important for long-term survival of the business.
6. Effective controls must be laid down to monitor and measure the real performance of the business.

6 Cs of TQM

The 6 Cs of TQM process are depicted in the following image.

Now let's discuss briefly the Six Cs of TQM that are very important and essential to successfully implement the Total Quality Management.

1. Commitment from Employees

In an organization, the Total Quality Management (TQM) policies shall be developed. These policies shall be binding on all employees of the organization. Due to this, the quality improvement will become an essential part of everyone’s work.

Furthermore, this will ensure a Quality Improvement commitment from all the employees for the work deployed to them.

2. Quality Improvement Culture

There shall be a Quality Improvement Culture in the organization. The culture followed needs to be modernized on a continuous basis to encourage employee's feedback. This will ensure employee comfort towards effective administration of allotted work.

3. Continuous Improvement in Process

Total Quality Management (TQM) is a continuous process and not a program. This requires constant improvement in all the related policies, procedures and controls laid down by the management.

There should be a continuous search of the proficiency to do the task better. This will always result in scope for improvement, although such improvement may be small.

4. Cooperation from Employees

The application of Total Quality Management (TQM) is in direct relation with the Total Employee Involvement during and after the implementation of the same.

The experience and cooperation of the employees are utilized in the development of improved strategies and performance measures.

5. Focus on Customer Requirements

Total Quality Management (TQM) process shall be prepared by focusing on customers' requirements and their expectations from the products and services. In today's market, customer requires and expects perfect goods and services with zero defects.

Focus on customer requirement is significant to survive in long-term and to build prominent relationship with the customers.

6. Effective Control shall be laid down

The controls are to be laid down for monitoring and measuring the performance of the business. The controls also help to rectify the deficiencies, if any, in the business process.

The checklist of control policies shall include all documents or manuals of the current best business practices.

Final Glance on TQM

• Total quality management (TQM) is a strategic technique for continuous improvement in the quality of products and services.
• TQM is an approach to achieve long-term success through customer satisfaction.
• Six Cs of TQM are very important and are required for the successful implementation of Total Quality Management.